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Our Order Process

Complete your Order

After adding your orders to Cart, you complete your order by making payment. The best days to places orders are before 12 noon on Sundays, Mondays, and Tuesdays.

Your Order is Posted

Your Order is posted using 24 hours courier.

Visit our Shop

Customer visits our website and goes to Shop to places Orders.

Your order is cooked

Your order is cooked and chilled/frozen. This takes 24hrs after you have placed your order. You can pick up your order at this point.

Your Order is delivered

Your Order is delivered at your doorstep. This process takes 72 hours from the time you placed your order online. Delivery Days are Wednesday, Thursday, Friday and Saturday.

Product/Delivery FAQ
How do I make payment?

You can make payment securely during checkout via PayPal, card or direct bank transfer.

Can I place an order over the phone?

Yes, you can place an order over the phone by calling us on 07927622102. You will still be required to pay for the order online. We will email you an invoice with links to pay for the order by direct bank transfer, card or PayPal.

How do I complete a meal order?

When completing an online meal order please select a delivery date. All delivery dates are 48 hours in advance from date of order (excluding weekends and bank holidays). Note that meals can only be delivered a minimum of 48 hours after placing an order. This is because all our meals are freshly prepared just for you! TABECA Pantry uses an external courier service to fulfil our delivery requirements.

What if I am not available to receive my order?

As our products are perishable, it is vital that someone is available for delivery. If the consumer is not available at the time of delivery, please ensure that either someone is available to receive the goods or please specify a safe place to leave them. If on delivery you find that any products are damaged or are in an unacceptable condition, then you must inform us as soon as possible and give us the opportunity to inspect the Product

What if on Delivery, product is damaged?

If on delivery you find that any products are damaged or are in an unacceptable condition, then you must inform us as soon as possible and give us the opportunity to inspect the Product. If, at our discretion, we find that the product delivered is not up to standard, we will refund the cost of such unsatisfactory Product to you. We will not be responsible for any Product which is damaged or faulty through your failure to store correctly. Deliveries will be made as promised.

Who is responsible for the product after dispatch?

TABECA Pantry are not liable for losses of goods once they have been dispatched. It is your responsibility to ensure food is stored, handled and reheated correctly according to food safety regulations. TABECA Pantry will not hold responsibility for after it has been dispatched. We take every precaution to ensure our meals are delivered as safely as possible, however if at any point you are not satisfied with the quality of your goods, please contact us and we’ll reply within 24 hours. All meals must be kept cool in the fridge and consumed within 72 hours from the appointed day of delivery or frozen and consumed within two months.

Where do you deliver?

Our delivery covers mainland UK. That’s all of England, Scotland & Wales. Due to the perishable nature of our products we are currently unable to deliver to Northern Ireland. If you are unsure if we deliver to your address please use our delivery checker on the homepage to confirm. Delivery is £9 to all addresses with the above locations.

How much do I need to order to get a home delivery?

There is a minimum order amount of £30 to use our website.

When will my order arrive?

You can select your preferred delivery date during checkout. Please note, we do not deliver on Sundays, Mondays, public holidays or the next working day after a public holiday. Unavailable days will be blocked out during checkout.

Do I need to be in to receive the delivery?

Your order will arrive in insulated packaging that will keep the food cool during transit and after delivery, but it is best for you to be home to receive the delivery. This is because we advise removing the food from the box and putting it in the fridge or freezer as soon as possible after delivery. If you are not going to be in when your order arrives, you can let us know if you’d like the courier to leave the order in a safe place at your address. If you are not home when the order arrives, the courier will either leave your order in a safe place at your address, drop off your order with a neighbour and leave you a card, or return the order to their depot for collection. Please note that we will deem your order fulfilled in any of these circumstances.

How will my order arrive?

Your order will arrive in our special insulated delivery boxes which keeps your food cool during transit.

What do I need to bring with me when I collect my order?

Just your order number and the card you used to pay for your order. If you paid via PayPal, you will need a recognised form of ID like a driver’s license.

Can someone collect my order on my behalf?

Yes, but they’ll need your card or proof of your ID to collect the order. If we have not answered any of your questions, please contact us for more information.

What are the delivery charges?

Our standard delivery charges to the above postcodes are: WD17, WD18 – Free (contact us for more information) HA2, HA3, HA4, HA5, HA6, HA7,WD3, WD4, WD5, WD6, WD7, WD19, WD23, WD24, WD25, WD99, UB9, AL2 - £9 Delivery should be arranged at the time of ordering or as soon as possible afterwards. Delivery is £9 on all orders within a 5-mile radius of TABECA Pantry and £2 per mile after that. Distances are calculated using Google Maps.

What can I get free delivery?

Delivery is free on certain orders over £150 (please contact us for more information).

What happens if I am not available at the time of delivery?

It is your responsibility to ensure that you have provided the correct delivery information and to ensure that the venue is open and available at the arranged time. At the venue, should we have to wait to gain entry, you will be billed for the time at a rate of £15 per hour. If no one is available to receive the meal at the agreed delivery time, your order will be returned to us and we will contact you to arrange an alternative delivery time. An additional charge will be payable. TABECA Pantry accepts no responsibility for any loss or consequential loss incurred by the customer as a result.

Is your food cooked fresh?

Yes. We freshly prepare our meals by hand.

Do you use any preservatives in your food?

No we don’t. We cook fresh, and once cooked the food is cooled down quickly in minutes to lock in the freshness with no need for added preservatives. The food is then delivered to you chilled in insulated boxes that keeps the food at fridge temperatures during transit, ensuring it gets to you in perfect condition ready to go in your fridge, freezer or microwave.

What packaging do you use for your food?

Our meals are packed in BPA-free food grade pouches. BPA is the main toxin concern with plastics, and is the main reason some medical professionals ask people to avoid using plastics for their food. By going BPA-free, we have made our packaging safer than most plastic containers for food. The pouches are heat sealed to avoid spillages, and are safe to go directly in the fridge or freezer upon delivery, making storage of our meals easy and convenient. We have also carefully chosen our food pouch suppliers who are UK based, and are BRC accredited. Their BRC accreditation means that the pouches are manufactured and stored at the highest possible standard.

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